The Path of Virtue
Forbearance
poRuththAraip pon pOl podhindhu.
Verse 154
After two days, Arivazhagan called Sivaraj to his cabin and told him, "Yesterday, when you were talking to your team members, I listened from the adjacent room."
"Why did you have to do this?" asked Sivaraj, feeling embarrassed at having been watched without his knowledge.
"There was no impropriety in what I did. After all, it was a business meeting. I could have as well sit next to you and listened. But I chose to sit in the next room and listen, lest you should feel nervous or uncomfortable by my sitting in the same room and listening to you. And, I did it only to help you!"
"Sir! You should change my team members. I find that their attitude is not at all helpful."
"It is possible that there are some flaws with your team members. But, notwithstanding those flaws, we have to work with them and get the results."
"How can this be done?"
"I will tell you how. Before that, you and I have to see how Manohar talks to his team members."
"You mean we should eavesdrop from the adjacent room, as you did with me yesterday!" said Sivaraj, smiling.
"You are becoming smart!" said Arivazhagan, patting Sivaraj on his back.
"What did you observe?" Arivazhagan asked Sivaraj.
"I should give credit to Manohar for one thing. He speaks clearly and cogently. I am nowhere near him on this count. In fact, I often miss mentioning a few points at the right places and bring it out in the later part of my speech. I have been trying to overcome this shortcoming on my part" said Sivaraj.
"It is good that you frankly admitted your shortcoming. This is a common problem faced by many people. If you note down, in advance, the points you are going to cover in your speech in a piece of paper in the right order, you will be able to overcome this problem. In the beginning, you may have to refer to the notes, when you are speaking. But, after some time, you will attain the proficiency level of speaking without referring to the notes. You need patience and sustained efforts to achieve this" said Arivazhagan.
"I understand. But, this was the only thing I noted in Manohar's speech. Otherwise, I didn't find any difference in the way we both make the presentations. In fact, I believe that I am better than Manohar in language proficiency."
"Yes. I noticed that. Command over the language is a great advantage, no doubt. But, you failed to note one important feature of Manohar's speech."
"What was that?"
"His speech sounds pleasant. The words he uses and his tone sound as if he is talking to a group of friends. Your speech is in a commanding tone. You are giving a command, alright, but it should not sound like a command to the listener. You should practice speaking in a softer, gentler way. If you pay attention to these two issues, namely noting down all the points you want to cover in the right order and delivering it in a gentle and friendly tone, your team members would follow your instructions meticulously. They would even jump down from the 7th floor of this building, if you ask them to!" said Arivazhagan.
Observing the smile that spontaneously appeared on Sivaraj's face, Arivazhagan felt satisfied that Sivaraj had taken his suggestions in a positive spirit.
"What should we do to develop a strong social media presence?" asked Shanmugam, the President of PPP, a political party.
"This is where professionals like me can help. We will create a plethora of posts defaming Ilango in whatsapp groups, youtube videos, twitter, facebook, instagram etc. and through powerful strategies, make them spread virally, to reach millions of people. But, you will have to spend a considerable sum of money on this campaign."
"I don't mind spending money. I want to tarnish the image of Ilango and ensure that he does not pose a challenge to us in the coming election."
"Just wait for two months. You can see for yourself how Ilango is going to cry at the damage caused to his image" said Kannan, with excitement.
"Mr. Kannan! You told me that we can tarnish Ilango's image through social media campaign. We created many stories defaming him, by spending a lot of money. But, he now appears to be politically stronger than he was before" said Shanmugam.
"Sir! He has been able to thwart all the propaganda against him, using his power of speech. Whenever, a story damaging his reputation appears in the media, he trivializes it by saying something witty and interesting about it. Though he doesn't have a strong social media presence, since his reactions are interesting, they are shared widely by people active in the social media. In fact, if we plant a story causing damage to Ilango's reputation in the media, people are more interested in knowing how he responds to the story than the story that is causing damage to his image. So, the field has been turning more and more favourable to him. This is the unfortunate reality" said Kannan, in an apologetic tone.
"Ok. Let us reduce the propaganda gradually. If we stop it abruptly, it will appear that we have accepted defeat. I will deal with Ilango through another way" said Shanmugam
During the next few months, many cases were filed by various people against Ilango, making a variety of allegations against him, in different courts, located in different places. Complaints were also filed in various police stations for various offenses like offensive speeches, hurting religious sentiments, inciting violence etc. The cases and complaints were filed at the direction of Shanmugam, who also provided financial and legal assistance to the litigants, but Shanmugam took extreme care to ensure that his involvement in this operation was carefully concealed.
But, Ilango was unfazed by these charges. He filed a petition in all the courts where cases had been filed against him praying that the cases be heard immediately and disposed of. He also visited the police stations in which complaints were filed against him and demanded that the complaints be investigated and the truth brought out.
People who had filed court cases and police complaints at the instigation of Shanmugam began to withdraw them fearing that they could be charged with filing false complaints, if on investigation, the complaints were found to be baseless or false.
Realizing that Ilango had the power to thwart the attacks on him, using his ability to counter arguments against him and that he would never feel fatigued in defending himself against attacks made on him, Shanmugam decided that Ilango could be faced only politically.
"Don't be a fool. There was not much difference between what he suggested and what I had suggested earlier. When I made the suggestion, people were sitting impassively, like a buffalo drenching in the rain. But the same people paid attention, when Paranthaman spoke! How?" asked Aravindan, angrily.
'If you don't understand the reason for that, it means you are a big fool' thought Sarathy. He then sought to take leave of Aravindan.
'"Why are you leaving? Are you angry with me for calling you a fool?" asked Aravindan.
"Why should I feel hurt by you calling me a fool? You are my friend, after all. But, I have a doubt. During a discussion in your office, if someone expresses a different opinion, will you call that person a fool?" asked Sarathy.
"How can I call a person superior to me in my office a fool?"
"Does it mean that you will call your colleagues and subordinates fools?" asked Sarathy, laughing.
"No" said Aravindan. But, after a pause, he said, "Yes. I have sometimes called them fools!"
"Aravindan! I am not a communication expert. I am just sharing my thoughts with you. I have noticed that whenever you are making a point, you are doing it with an emphasis and assertion. It appears to me that you act under the stress and anxiety that the other person should accept what you say. But people who listen will not like this approach. Driven by an unconscious feeling of resentment that you are trying to push your point hard, they will become defensive and avoid listening to you, by diverting their attention to something else. So, they wouldn't know what you said at all.
"Secondly, I have observed that when the other person is speaking, you don't listen to him patiently. You cut him short, by interjecting some remark or by summarily dismissing his viewpoint as 'foolish,' 'impractical' etc. People will naturally have a feeling of resentment at their point having not been given due consideration. Their resentment will be reflected by their not showing interest in listening to you."
"You say you are not a communication expert. But how do you manage to make this analysis? Did you read about these points in some book?" asked Aravindan.
Sarathy was both surprised and relieved that Aravindan did not get provoked by his feedback. It appeared to Sarathy that the way Aravindan responded in a calm manner was a sign that Aravindan was pondering over the points mentioned by Sarathy.
"No. I didn't pick up these points from any book. My observations were based on my having observed you when you were speaking and interacting with me. You mentioned that people were attentive while Paranthaman was speaking, despite his communication skills being poor. It is possible that he is a person who speaks in a gentle and friendly manner and listens to others with with patience and empathy. I don't know about him. But, if you observe him closely, you may gain an insight into his attributes" said Sarathy.
Aravindan did not reply. He was thinking about what Sarathy had said.
"You have been in politics for the past thirty years. No one has made any allegation against you. Leaders of all political parties visit you now and then and pay their respects to you. But a novice has written an article defaming you" Arulmozhi told Periyaswamy.
"If I were to speak on topics I have already studied about, it would be enough if I just refreshed my knowledge. But when I have to speak on a new topic, I need to make a lot of preparation.
"Okay. What do I know about preparing a speech! But, I see that you have been struggling a lot. Are you not getting ideas?"
"I am not getting the words!"
"You are not getting the words! You have a reputation for using the right words. In fact, someone even gave you the title 'Expressions Expert.'
"I have the title, alright. But I need to use the right expression. If I don't use the right words, my speech may not be understood correctly."
"You are talking as if you are going to make a statement in the court, where one has to be careful in using the right words, lest one's statement should be misconstrued or misinterpreted. What is the topic of your speech that requires such meticulous choice of words on your part?"
"I am offering felicitation to a person" said Rangarajan.
"Felicitation speech! Then, you are expected to be liberal in your appreciation. You should use more of superlative words, I suppose!" said Lakshmi, smiling.
"Well. It looks as if you can train budding speakers! That is the general impression about a speech of appreciation. But, such a speech will sound hollow. A sincere speech of admiration should be filled with the right words and devoid of exaggeration and false praise. Both the person whom we felicitate and the people who hear the speech should feel that the praise is sincere and appropriate. If my felicitation appears to be covering only limited ground, it will give an impression that I am offering the felicitation not out of conviction, but out of compulsion or courtesy. If, on the other hand, I use extravagant words, my speech will be perceived as contrived and pretentious. That is the reason for my searching for the right words to be used in my speech of appreciation" explained Rangarajan.
"Oh! There is so much to consider in presenting a speech of felicitation! Are other types of speeches also governed by such norms?" asked Lakshmi, expressing her surprise.
"These considerations are important for all kinds of speeches. They apply even to my conversation with you. If I don't use the right words while answering you, you may think that I am answering you mechanically or that I am answering you in a superficial manner thinking that you won't understand if I give you profound answers to your questions" said Rangarajan, laughing.
"I have never felt that way. This may be because you are a person who always uses the right words!" said Lakshmi with admiration and pride.
Our English professor would speak only in English, while lecturing in our class. I have not heard him utter a single word in Tamil, the local language and the mother tongue of most of us including him, even inadvertently.
He was speaking to me in English while walking from his cabin in the college to the hostel office, where we had planned to have the interviews with the shortlisted applicants, I was responding to him in halting English, given my limited fluency in English.
A slight apprehension about how the professor would converse with the applicants began to arise in me. I thought that I would have to do most of the talking with the applicants.
When the first applicant entered the interview room, I hastened to speak to him, before the professor could start speaking. I explained to him about what we expected from the mess contractor. From the way he nodded his head, I was unable to conclude to what extent he understood what I had told him.
The professor turned to me and told me in English, "It seems he has not clearly understood what you said."
He then began to speak the applicant - in Tamil!
I was surprised to hear for the first time the professor speak in Tamil. I was even more surprised by his explaining our requirements to the applicant in a way even a child could understand.
I was quietly listening to his talk. After the professor explained our requirements to the applicant, the applicant responded by telling us in detail how he would perform the service. We made a note of the points mentioned by him and sent him away
"I hope my Tamil was not bad!" the professor asked me, with a smile, when we were alone.
"Sir! You explained the terms to him in a simple and clear manner" I said, with genuine admiration.
"I am aware that many students like you have been thinking that I don't know Tamil at all, since I speak only in English in the classroom" he said, with a smirk.
He continued, "While speaking to the applicant, you used several English words. Some of us might have got accustomed to using some words and expressions in English. But, for the people not well educated, such words may not be intelligible. For example, I observed that the applicant didn't understand what you meant by 'per head.' That is why, when I spoke to him, I explained it in Tamil. I am not finding fault with you. I only wanted you to be aware of such nuances, while speaking to people."
I was both amused and ashamed by my rushing in to talk to the applicant, attempting to beat the professor to it, because of my misplaced anticipation that the professor would speak to the candidate in English, but ending up in getting a lesson from the professor on how to tailor our speech to the capabilities of the people we have to talk to.
"I am also going to Kumbakonam. Where from are you coming?"
"We are coming from Chennai. But we went to Chidambaram from Chennai. And we are going to Kumbakonam from Chidambaram."
The other passenger understood that when Guruswamy said 'we,' he was including the man sitting next to him, with his eyes closed.
"I am coming from a small place called Punthottam. In fact, I am coming from a village, situated at about five miles from Punthottam. I came to Punthottam by cycle, kept the cycle at the place of a person known to me, who is residing near Punthottam railway station and boarded the train. From Punthottam, I came to Mayavaram by train and boarded this train at Mayavaram" said the other passenger
"Should you take so much trouble to travel to Kumbakonam from your village?" asked Guruswamy.
"What to do? The distance from my village to Kumbakonam is only eighteen miles. But since there is no bus connection from my village to Kumbakonam, I have to change trains and travel fifty miles to reach Kumbkonam."
"Since you are taking so much trouble to come to Kumbakonam, you should be having some important wok at Kumbakonam" remarked Guruswamy.
"Yes" said the co-passenger. "Since you are coming from Chennai, let me ask you this. Have you listened to the lectures of Scholar Murugappan?"
Guruswamy, surprised by the question, said, "Yes, I have. Living in Chennai, how could I have not listened to his lectures? People come even from other places to listen to his lectures on Kamba Ramayanam."
"Will his lectures be so interesting?"
"Even atheists will become devotees of Rama, if they listen to his lectures on Kamba Ramayanam. He is such an impactful speaker. Living in a remote village, how do you know about him?" asked Guruswamy.
"There has been a lot of news about him in the papers. I have been waiting for the day his speeches will be broadcast in the radio. It has not happened so far. Some people from our village, who have listened to him during their visits to Chennai, speak highly about his lectures. Listening to such comments, I have also been stimulated by a desire to listen to his speeches. Till now, I didn't get an opportunity to visit Chennai. But, I have now got an opportunity to listen to him" said the co-passenger, with enthusiasm.
"How?" asked Guruswamy.
The person who was sitting next to Guruswamy, who had kept his eyes closed all along, was now sitting with his eyes open and actively listening to the conversation between Guruswamy and the other passenger.
"Murugappan is coming to Kumbakonam. His lecture is scheduled for this evening. I am going to Kumbakonam, for listening to his lecture" said the co-passenger, with the excitement of a child.
"You are going to listen to him this evening. But, you can meet him now. This is Scholar Murugappan" said Guruswamy, pointing to the man sitting next to him.
"I asked the MD whether it was fair on his part to have suspended Surya, for using an inappropriate word against the supervisor, in an emotional moment. He didn't like me asking that."
"You didn't stop with that. You asked the MD, 'Did you not once call your persona assistant 'bastard,' when you were angry with him?' Wonder how I knew about this? Your MD himself told me!" said Senguttuvan.
"You spoke to my MD! When? You had never met him, without taking me along?" asked Selvam, shocked.
"Yes, I met him without taking you along. I met him only to pacify him about your inappropriate remarks. How could I have taken you along? You would have again said something untenable and exacerbated the problem. But, I didn't go alone. I took your deputy Manikandan along, since he was present when you spoke in an inappropriate way with the MD."
The fact that Senguttuvan had taken along Manikandan, whom Selvam considered a potential rival shocked Selvam even more.
"What have you done, Senguttuvan? You have taken along my deputy Manikandan, without my knowledge, to meet the MD. Is this fair?"
"Having failed to exercise restraint in your speech, you can't expect that your action won't have any consequences" said Senguttuvan, with irritation.
"Okay. What did you tell the MD? Did you apologize to him for Surya being disrespectful to the supervisor?"
"There was no need for that. I only apologized to him for the way you spoke to him. The MD, on his own, said that he was revoking the suspension of Surya. If you had told the MD, during your meeting with him that what Surya did was wrong, he would have revoked Surya's suspension immediately. You would have got the credit for getting Surya's suspension revoked. By speaking to the MD in a provocative way, you not only missed that opportunity but also earned a bad name for yourself. At least hereafter, be careful in the use of words" said Senguttuvan.