The Path of Virtue
Forbearance
poRuththAraip pon pOl podhindhu.
Verse 154
After two days, Arivazhagan called Sivaraj to his cabin and told him, "Yesterday, when you were talking to your team members, I listened from the adjacent room."
"Why did you have to do this?" asked Sivaraj, feeling embarrassed at having been watched without his knowledge.
"There was no impropriety in what I did. After all, it was a business meeting. I could have as well sit next to you and listened. But I chose to sit in the next room and listen, lest you should feel nervous or uncomfortable by my sitting in the same room and listening to you. And, I did it only to help you!"
"Sir! You should change my team members. I find that their attitude is not at all helpful."
"It is possible that there are some flaws with your team members. But, notwithstanding those flaws, we have to work with them and get the results."
"How can this be done?"
"I will tell you how. Before that, you and I have to see how Manohar talks to his team members."
"You mean we should eavesdrop from the adjacent room, as you did with me yesterday!" said Sivaraj, smiling.
"You are becoming smart!" said Arivazhagan, patting Sivaraj on his back.
"What did you observe?" Arivazhagan asked Sivaraj.
"I should give credit to Manohar for one thing. He speaks clearly and cogently. I am nowhere near him on this count. In fact, I often miss mentioning a few points at the right places and bring it out in the later part of my speech. I have been trying to overcome this shortcoming on my part" said Sivaraj.
"It is good that you frankly admitted your shortcoming. This is a common problem faced by many people. If you note down, in advance, the points you are going to cover in your speech in a piece of paper in the right order, you will be able to overcome this problem. In the beginning, you may have to refer to the notes, when you are speaking. But, after some time, you will attain the proficiency level of speaking without referring to the notes. You need patience and sustained efforts to achieve this" said Arivazhagan.
"I understand. But, this was the only thing I noted in Manohar's speech. Otherwise, I didn't find any difference in the way we both make the presentations. In fact, I believe that I am better than Manohar in language proficiency."
"Yes. I noticed that. Command over the language is a great advantage, no doubt. But, you failed to note one important feature of Manohar's speech."
"What was that?"
"His speech sounds pleasant. The words he uses and his tone sound as if he is talking to a group of friends. Your speech is in a commanding tone. You are giving a command, alright, but it should not sound like a command to the listener. You should practice speaking in a softer, gentler way. If you pay attention to these two issues, namely noting down all the points you want to cover in the right order and delivering it in a gentle and friendly tone, your team members would follow your instructions meticulously. They would even jump down from the 7th floor of this building, if you ask them to!" said Arivazhagan.
Observing the smile that spontaneously appeared on Sivaraj's face, Arivazhagan felt satisfied that Sivaraj had taken his suggestions in a positive spirit.
"What should we do to develop a strong social media presence?" asked Shanmugam, the President of PPP, a political party.
"This is where professionals like me can help. We will create a plethora of posts defaming Ilango in whatsapp groups, youtube videos, twitter, facebook, instagram etc. and through powerful strategies, make them spread virally, to reach millions of people. But, you will have to spend a considerable sum of money on this campaign."
"I don't mind spending money. I want to tarnish the image of Ilango and ensure that he does not pose a challenge to us in the coming election."
"Just wait for two months. You can see for yourself how Ilango is going to cry at the damage caused to his image" said Kannan, with excitement.
"Mr. Kannan! You told me that we can tarnish Ilango's image through social media campaign. We created many stories defaming him, by spending a lot of money. But, he now appears to be politically stronger than he was before" said Shanmugam.
"Sir! He has been able to thwart all the propaganda against him, using his power of speech. Whenever, a story damaging his reputation appears in the media, he trivializes it by saying something witty and interesting about it. Though he doesn't have a strong social media presence, since his reactions are interesting, they are shared widely by people active in the social media. In fact, if we plant a story causing damage to Ilango's reputation in the media, people are more interested in knowing how he responds to the story than the story that is causing damage to his image. So, the field has been turning more and more favourable to him. This is the unfortunate reality" said Kannan, in an apologetic tone.
"Ok. Let us reduce the propaganda gradually. If we stop it abruptly, it will appear that we have accepted defeat. I will deal with Ilango through another way" said Shanmugam
During the next few months, many cases were filed by various people against Ilango, making a variety of allegations against him, in different courts, located in different places. Complaints were also filed in various police stations for various offenses like offensive speeches, hurting religious sentiments, inciting violence etc. The cases and complaints were filed at the direction of Shanmugam, who also provided financial and legal assistance to the litigants, but Shanmugam took extreme care to ensure that his involvement in this operation was carefully concealed.
But, Ilango was unfazed by these charges. He filed a petition in all the courts where cases had been filed against him praying that the cases be heard immediately and disposed of. He also visited the police stations in which complaints were filed against him and demanded that the complaints be investigated and the truth brought out.
People who had filed court cases and police complaints at the instigation of Shanmugam began to withdraw them fearing that they could be charged with filing false complaints, if on investigation, the complaints were found to be baseless or false.
Realizing that Ilango had the power to thwart the attacks on him, using his ability to counter arguments against him and that he would never feel fatigued in defending himself against attacks made on him, Shanmugam decided that Ilango could be faced only politically.
"Don't be a fool. There was not much difference between what he suggested and what I had suggested earlier. When I made the suggestion, people were sitting impassively, like a buffalo drenching in the rain. But the same people paid attention, when Paranthaman spoke! How?" asked Aravindan, angrily.
'If you don't understand the reason for that, it means you are a big fool' thought Sarathy. He then sought to take leave of Aravindan.
'"Why are you leaving? Are you angry with me for calling you a fool?" asked Aravindan.
"Why should I feel hurt by you calling me a fool? You are my friend, after all. But, I have a doubt. During a discussion in your office, if someone expresses a different opinion, will you call that person a fool?" asked Sarathy.
"How can I call a person superior to me in my office a fool?"
"Does it mean that you will call your colleagues and subordinates fools?" asked Sarathy, laughing.
"No" said Aravindan. But, after a pause, he said, "Yes. I have sometimes called them fools!"
"Aravindan! I am not a communication expert. I am just sharing my thoughts with you. I have noticed that whenever you are making a point, you are doing it with an emphasis and assertion. It appears to me that you act under the stress and anxiety that the other person should accept what you say. But people who listen will not like this approach. Driven by an unconscious feeling of resentment that you are trying to push your point hard, they will become defensive and avoid listening to you, by diverting their attention to something else. So, they wouldn't know what you said at all.
"Secondly, I have observed that when the other person is speaking, you don't listen to him patiently. You cut him short, by interjecting some remark or by summarily dismissing his viewpoint as 'foolish,' 'impractical' etc. People will naturally have a feeling of resentment at their point having not been given due consideration. Their resentment will be reflected by their not showing interest in listening to you."
"You say you are not a communication expert. But how do you manage to make this analysis? Did you read about these points in some book?" asked Aravindan.
Sarathy was both surprised and relieved that Aravindan did not get provoked by his feedback. It appeared to Sarathy that the way Aravindan responded in a calm manner was a sign that Aravindan was pondering over the points mentioned by Sarathy.
"No. I didn't pick up these points from any book. My observations were based on my having observed you when you were speaking and interacting with me. You mentioned that people were attentive while Paranthaman was speaking, despite his communication skills being poor. It is possible that he is a person who speaks in a gentle and friendly manner and listens to others with with patience and empathy. I don't know about him. But, if you observe him closely, you may gain an insight into his attributes" said Sarathy.
Aravindan did not reply. He was thinking about what Sarathy had said.
"You have been in politics for the past thirty years. No one has made any allegation against you. Leaders of all political parties visit you now and then and pay their respects to you. But a novice has written an article defaming you" Arulmozhi told Periyaswamy.
"If I were to speak on topics I have already studied about, it would be enough if I just refreshed my knowledge. But when I have to speak on a new topic, I need to make a lot of preparation.
"Okay. What do I know about preparing a speech! But, I see that you have been struggling a lot. Are you not getting ideas?"
"I am not getting the words!"
"You are not getting the words! You have a reputation for using the right words. In fact, someone even gave you the title 'Expressions Expert.'
"I have the title, alright. But I need to use the right expression. If I don't use the right words, my speech may not be understood correctly."
"You are talking as if you are going to make a statement in the court, where one has to be careful in using the right words, lest one's statement should be misconstrued or misinterpreted. What is the topic of your speech that requires such meticulous choice of words on your part?"
"I am offering felicitation to a person" said Rangarajan.
"Felicitation speech! Then, you are expected to be liberal in your appreciation. You should use more of superlative words, I suppose!" said Lakshmi, smiling.
"Well. It looks as if you can train budding speakers! That is the general impression about a speech of appreciation. But, such a speech will sound hollow. A sincere speech of admiration should be filled with the right words and devoid of exaggeration and false praise. Both the person whom we felicitate and the people who hear the speech should feel that the praise is sincere and appropriate. If my felicitation appears to be covering only limited ground, it will give an impression that I am offering the felicitation not out of conviction, but out of compulsion or courtesy. If, on the other hand, I use extravagant words, my speech will be perceived as contrived and pretentious. That is the reason for my searching for the right words to be used in my speech of appreciation" explained Rangarajan.
"Oh! There is so much to consider in presenting a speech of felicitation! Are other types of speeches also governed by such norms?" asked Lakshmi, expressing her surprise.
"These considerations are important for all kinds of speeches. They apply even to my conversation with you. If I don't use the right words while answering you, you may think that I am answering you mechanically or that I am answering you in a superficial manner thinking that you won't understand if I give you profound answers to your questions" said Rangarajan, laughing.
"I have never felt that way. This may be because you are a person who always uses the right words!" said Lakshmi with admiration and pride.