"What is the issue, sir?"
"You keep forgetting that I joined this tour, by paying money. I am an old man. You left me in the temple and returned to the bus, with all others."
"No, sir. Muthu was there to bring you along to the bus."
"He is a boy. He virtually dragged me to the bus. I could have tripped and fallen down. My legs are aching, because of getting dragged fast" said Nilakantan.
"Muthu might have walked fast taking you along, concerned that the bus should not be delayed. I will tell him to be more careful, hereafter. You said your legs are aching. Shall I give you some pain balm?"
"I have the pain balm with me. I am not a beggar. You don't feel the responsibility for having not escorted an old man with care. You are offering me a pain balm, instad!" said Nilakantan, his anger still not subsided.
Ganesan tried to move away, without saying anything.
"Wait! I have not yet finished. Switch off the a/c*. I am feeling cold" said Nilakantan.
"Sir! This is summer. If I switch off the a/c, other passengers will suffer discomfort, since it will be very hot" said Ganesan
"Does it mean that it is alright, if I suffer?"
"Sir! I can do one thing. My catering team is following the bus in a van, with cooking vessels and supplies. You can sit in the front seat of the van, next to the driver. That van is not airconditioned."
"You want to humiliate me by making me travel in the van carrying goods! I have paid for this trip. What do you think of yourself?" yelled Nilakantan.
"Traveling by this bus is your right, sir, since you have paid for it. But, I am sorry I can't switch off the a/c, since other passengers won't agree to it. Please bear wit me" said Ganesan, with folded palms and moved away.
Ganesan was the person who organized the trip for us, the pilgrims, taking us to a set of sacred places. Though he was young, he managed the tour efficiently, like an experienced tour operator.
Everyone in our group, except Nilakantan, was satisfied with Ganesan's arrangements and the quality of services provided by him including food and lodging arrangements. Only Nilakantan had been finding fault with the arrangements and services, from the time the tour had begun.
Taking advantage of his advanced age, Nilakantan always addressed Ganesan in a disrespectful way. He kept finding fault with something or other, using harsh words, while criticizing Ganesan.
But, Ganesan never lost his temper. He did not even protest at Nilakantan's disrespectful address or language.
It was mentioned in the brochure advertising the tour that people advanced in age should bring along an escort to help them during the tour. But, Nilakantan joined the tour, without any escort.
Ganesan tried to extend all possible help to Nilakantan on several occasions, without even pointing out that not bringing an escort along was Nilakantan's fault. In spite of everything that was being done by Ganesan to help him, Nilakantan kept finding fault with Ganesan.
"The food is so unpalatable!" remarked Nilakantan.
Other people eating the food turned their eyes towards Nilakantan. It was surprising to al of us that while all of us were relishing the food, Nilakantan flagged it as unpalatable.
"What is wrong, sir?" asked Ganesan, coming near him.
"The sambar** is so spicy. If I ingest this, my stomach will be upset. I won't be able to come out. I will have to spend the time, sitting in the room" said Nilakantan.
"No, sir. We have used only a minimum quantity of spices" said Ganesan.
"Are you suggesting that I am making it up?"
"Sir, they have used Beans in the sambar. You might have bitten a piece of Chilly mistaking it to be a piece of Beans. Please drink some water. It will be fine."
"Just now you said that you have not used spices. But now you admit that you have used Chillies in the sambar. And you have the temerity to advise me to drink water! It was my fault that I trusted you and joined the tour!" burst out Nilakantan.
"I am sorry, sir. It is the normal practice to add a few pieces of Chillies to the sambar, for improved taste and flavour. One piece of Chilly might have found its way to your plate. If you like, I will get you a pinch of sugar. If you put the sugar on your tongue, the hotness of the Chilly will go away" said Ganesan.
"You will saturate the sambar with Chillies. And then, you will ask me to coat my tongue with sugar! I have had great help from you" yelled Nilakantan.
When I got a chance to talk to Ganesan in private, I asked him, "Mr. Ganesan! Don't you think that Mr. Nilakantan's antics are crossing all limits?"
"Leave it, sir!" said Ganesan.
"Except for Nilakantan, no one has any grievance. All of us are satisfied with your service. Why should you pay heed to his complaints?"
"Sir! He is advanced in age. He has come alone. He has no one to help him. He is not able to manage on his own. He is also reluctant to accept our help, perhaps feeling guilty or uncomfortable about taking help from us. So, he feels irritated and yells. After the tour is over, I am not going to have any contact with him. I just have to put up with him for a week" said Ganesan.
"Mr. Ganesan! We are taking this pilgrimage hoping to get God's grace, by visiting sacred abodes of God. But, you are the real pilgrim. Looking at your patience and maturity of thinking, I consider you a sage!" I said.
*a/c - air-conditioner
**sambar - a gravy used in South Indian meal.